Return - 7 days return policy

1 week return if you are dissatisfied with your purchase.

Steps for Return Item:

  1. Access the "Orders History" section of your account.
  2. Select the order from which you want to return an item.
  3. Select the product(s) that you wish to return by checking the box next to its name(s).
  4. (optional) Add an explanation, in order for the shop team to better understand why the customer wants to return this product.

Place the items in a box/ plastics bag. Send to below address:

Nova Furniture
175-177, Jalan NB 2/2,
Taman Nusa Bestari,
81300 Johor Bahru, Malaysia.

5. Send the box to us at any courier service. Please keep the receipt and email to us at info@novasofa.com. The cost of deliver the returned box is on us. Refund and cost of deliver will be refund in the form of an online gift voucher of our web site.

6. Voucher will be email to you within 24 hours after receiving your parcel and after we have checked the product's condition.


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